Term and Conditions

Welcome to Pet Gizmos Sales! These Terms and Conditions outline the rules and regulations for the use of our website and services at petgizmos.com.

By accessing this website and making purchases, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Website Use and Intellectual Property

1.1 License to Use

Pet Gizmos Sales grants you a limited license to access and make personal use of this website. This license does not include any resale or commercial use of the site or its contents.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, button icons, images, and software, is the property of Pet Gizmos Sales or its content suppliers and protected by international copyright laws.

1.3 User Responsibilities

You agree not to:

• Use the website in any way that causes damage or impairs its availability
• Engage in any data mining, data harvesting or similar activities
• Use the website for any unlawful purposes

2. Products and Services

2.1 Product Descriptions

We strive to accurately describe all products on our website. However, we do not warrant that product descriptions or other content are complete, reliable, current, or error-free.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item from your order or offer a suitable alternative.

2.3 Product Restrictions

Certain products may have additional restrictions or requirements based on local laws and regulations. It is your responsibility to ensure any product you purchase complies with your local regulations.

3. Orders and Payments

3.1 Order Process

By placing an order through our website, you are offering to purchase a product subject to these Terms and Conditions. All orders are subject to our acceptance.

3.2 Pricing

All prices are shown in USD and are subject to change without notice. We reserve the right to modify or discontinue products at any time.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.4 Order Confirmation

You will receive an order confirmation via email once your payment has been processed. This constitutes our acceptance of your order.

4. Shipping and Delivery

4.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

Note: Delivery times are estimates and may vary depending on your location and customs processing.

4.3 Shipping Restrictions

We ship worldwide except to certain remote areas and parts of Asia. If we cannot ship to your location, we will notify you and cancel your order.

4.4 Delivery Responsibility

Once the product leaves our warehouse, the risk of loss passes to you. Any claims for lost or damaged shipments must be made directly with the shipping carrier.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

• Item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase is required

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Electronics (unless defective)
• Opened pet food or treats
• Used pet bedding or hygiene products

5.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your request
2. Include your order number and reason for return
3. Wait for approval – we’ll email return instructions within 2 business days
4. Ship the item back to our warehouse (return shipping is your responsibility)
5. Receive your refund or exchange once we process your return

5.4 Refund Processing

Once we receive and inspect your return:

• Refunds processed within 5-7 business days
• Issued to your original payment method
• Shipping fees are non-refundable (except for defective/damaged items)

Note: Depending on your bank, it may take additional time for the refund to appear on your statement.

5.5 Damaged or Defective Items

If you receive a damaged/defective item:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll arrange free return and replacement

6. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

7. Limitation of Liability

Pet Gizmos Sales shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from:

• Your use or inability to use the service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses or similar that may be transmitted through our service

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nebraska, United States, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

10. Contact Information

For any questions about these Terms and Conditions, please contact us:

Pet Gizmos Sales
190 Centennial Farm Road
Omaha, US 68102
Email: [email protected]