Welcome to Pet Gizmos Sales! We’re here to help you pamper your furry friends with premium pet products delivered right to your door. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.
About Our Products
What types of pet products do you offer?
We specialize in high-quality pet products including luxury bolster beds, stylish cot beds, smart pet electronics, and seasonal holiday items. Our products are designed with both pet comfort and pet parent convenience in mind.
Are your products suitable for all pet sizes?
We offer products in various sizes to accommodate different pets. Each product listing includes detailed size specifications to help you choose the perfect fit for your furry family member.
How do I choose between a bolster bed and a cot bed?
Bolster beds provide cozy, enclosed comfort perfect for pets who love to snuggle, while cot beds offer elevated, breathable support ideal for warmer climates or pets who prefer to stretch out. Consider your pet’s sleeping style and your local climate when choosing.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly (like a puppy chasing its tail!), so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options tailored for pet parents:
🚀 Standard Shipping
– Fast & Trackable
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Cost: $12.95 flat rate
🐢 Free Shipping
– Budget-Friendly
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Cost: FREE on orders over $50
How long does order processing take?
We typically process orders within 1-2 business days. You’ll receive a dispatch notification with tracking information via email once your order is on its way.
Do you ship internationally?
Yes! We ship to most countries worldwide (excluding some remote areas and parts of Asia). Our global shipping network ensures your pet products arrive efficiently while maintaining that personal touch from our Omaha roots.
What should I do if my package is delayed?
While we carefully select reliable carriers, occasional delays can happen. First, check your tracking information for updates. If your package seems significantly delayed, contact our customer service team at [email protected] and we’ll investigate.
Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.
Do you offer price adjustments if an item goes on sale after I purchase it?
We don’t offer retroactive price adjustments, but we do have frequent sales and promotions. Sign up for our newsletter to stay informed about upcoming deals!
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. If you’re not completely satisfied, contact our customer care team to initiate the return process – because we want both you and your pet to be happy with every purchase.
How do I return an item?
Contact our customer service team at [email protected] within 15 days of receiving your order. We’ll provide return instructions and the appropriate return address. Items must be in original, unused condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that your bank may take additional time to post the refund to your account.
Customer Service
How can I contact customer service?
Our friendly customer service team is always ready to help! You can reach us at [email protected]. We typically respond within 24-48 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9am to 5pm Central Time. Emails received outside these hours will be answered the next business day.
Still have questions?
Don’t hesitate to contact us at [email protected]. At Pet Gizmos Sales, we’re committed to providing excellent service to pet parents worldwide!